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FAQ

Is Simply White Kits safe?

When using Simply White Kits as recommended they are 100% safe.

What is the active ingredient in Simply White Kits?

The active ingredient in Simply White Kits is 6% HP (hydrogen peroxide). This is the highest legal grade in Australia.

How long do I leave the mouthguard and light in for?

We recommend using Simply White Kits for 30 - 45 minutes once a day for 5 days and then once every 2-4 weeks to maintain your desired shade.

So what’s in our Activated Charcoal Tooth Polish?

Activated Coconut Shell Charcoal‚ÄĒIronically, this grimy stuff is super powerful in polishing and whitening teeth!

Why isn’t my light turning on?

Before you commence using Simply White Kits be sure to remove the plastic cover out of the LED light battery compartment.

What is the shelf-life of my Simply White Kit?

To maximize your shelf life of your whitening gel keep it in a cool, dry environment. If unopened, whitening gel has a shelf-life of 2 years. Once opened, the whitening gel will last up to 12 months.

What kind of results should I expect and how long will they last?

Results will vary from person to person however depending on your initial shade, your teeth can get up to 6-10 shades whiter! Once you reach your desired shade we recommend applying every 2-4 weeks to maintain your shade.

Will Simply White Kits make my teeth become sensitive?

It is not common to experience sensitivity with our products; in the rare case it can occur and for this we also have our desensitisation gel to eliminate this. Also, reducing each applications wear-time can be another way of solving any sensitivity issues.

Will Simply White Kits work on bonding caps, crowns, bridges or fillings?

Simply White Kits will NOT whiten your crowns, caps, fillings or veneers. Whitening gel will only whiten natural tooth-enamel. However, if there are any external food or drink stains on these restorations they will come off.  

Is there anytime I should not use Simply White Kits?

Simply White Kits recommends that if you are under the age of 18, pregnant/lactating, had recent dental work done, being treated for a serious illness, or unsure at all consult with your doctor/dentist prior to using our products.

SHIPPING 

Australian Orders:

- Standard Delivery (4-7 business days).

- Express Delivery (1-3 business days).

International Orders:

- Standard Delivery (8-15 business days).

- Express Delivery (3-7 business days) *Excludes some countries*.

Will I have to pay Duty and VAT charges?

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, Simply White Kits has no control over these fees as they are decided and charged by your local customs office.

If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

 

Please note that these are transit-time estimates. International deliveries may incur customs fee's/additional charges during their transit, these are the responsibility of the buyer.